Questions

Are my CDs in good hands?
Are my CDs insured against theft or damage?
How are the CDs transported?
How long does it take?
What about “worn and torn” CDs?
What about album covers for the digital library?
How does Ripfacility deliver the converted music?
Which formats/codecs can I choose from?
Can I also have home-made copies of CDs converted?
Can I have bootleg CDs converted?
Can I submit more CDs than was earlier agreed?
Can I also have CD singles converted?
Is it always possible to convert all the CDs?
How can I become a Ripfacility customer?
How do I pay?

Are my CDs in good hands?(back to top)
A CD collection is something personal and will have been lovingly accumulated over a period of many years. We are well aware of the financial and emotional value such a collection carries. You can rest assured that we will treat your property with the utmost care, in every respect.

Are my CDs insured against theft or damage? (back to top)
In the unlikely event that something might go wrong we are extremely well insured. If required, we can provide information on our company and the insurance cover for transport.

How are the CDs transported? (back to top)
We work with DPD, one of Europe's most reliable providers of parcel transport services. You can, of course, arrange for a carrier of your choice to send your CDs to us, or even bring them yourself.

How long does it take? (back to top)
Unless you have a really substantial collection, you can count on your CDs being converted within ten working days.

What about 'worn and torn' CDs? (back to top)
If it's at first not possible to convert a damaged CD, we will clean the playing surface. This usually does the trick and makes it possible to convert the CD.

What about album covers for the digital library? (back to top)
Album covers are ideal for finding the music you want to listen to. For an average CD collection we are able to find between 95 and 98 percent of the relevant covers. If an album cover is not in our database we search online and just add it manually.

How does Ripfacility deliver the converted music? (back to top)
We deliver your music library on an external hard disk (the price of which is not included).

Which formats/codecs can I choose from? (back to top)
Standard = MP3/192 kbps: Hifi = MP3/320 kbps, FLAC, WMA-Lossless, or WAV. Other formats can be agreed after consultation. If you are not an expert in this area and you are just looking for convenience, you've come to the right place. Just call us at +31-(0)23 - 532 77 26 and we'll guide you, step-by-step, through all the options.

Can I also have home-made copies of CDs converted? (back to top)
No, this is prohibited by copyright law. We can only convert for you official CDs that are your own property.

Can I have bootleg CDs converted? (back to top)
Bootleg CDs are illegal recordings of live concerts. Here again, it is not permitted to have this type of CD converted.

Can I submit more CDs than was earlier agreed? (back to top)
Of course. If, while collecting together your CDs, you realise that you want to convert more CDs than you initially expected, it will not be a problem.

Can I also have CD singles converted? (back to top)
Certainly, no problem.

Is it always possible to convert all the CDs? (back to top)
No, it's not always possible to convert all CDs. In some cases CDs are damaged and in others we are sometimes unable to extract the correct metadata (artist name, track title, etc.).

How can I become a Ripfacility customer? (back to top)
Just pick up the phone and call. We can then discuss your situation and if you do decide to place an order with us we'll do the rest. You can reach us on: +31 (0)23 - 532 77 26

How do I pay? (back to top)
Normally speaking, you'll pay via your local audio/video dealer. However, if you decide to do business directly with Ripfacility you can pay directly from a checking account or by means of a once-only authorisation.